Why You’re Seeing “Pay Order Not Exist” When Paying with OneMoney on Paynow

OneMoney is now back on Paynow, and it’s back with a bang, offering both USD and ZWG payment options! Customers can once again use this mobile money platform to complete their payments.

However, some users are encountering an error message that says:

“Your OneMoney payment attempt failed. Reason: Pay order not exist. Please choose a different payment method.”

If you’ve seen this message, don’t worry, it is easy to fix. This error appears because your OneMoney wallet is not fully registered.

How to Fix This Error

To start using OneMoney for Paynow payments, follow these steps to register:

1. Dial *111# on your phone.

2. Select the registration option.

3. Enter your details as prompted (name, ID number, etc.).

4. Once done, visit your nearest NetOne shop with your national ID to complete the registration process.

After your OneMoney wallet is fully activated, you’ll be able to make payments on Paynow without encountering the “Pay order not exist” error.