NetOne Introduces Reverse Calling, Making Communication Possible Even Without Airtime

NetOne has rolled out Reverse Calling, a new service that allows the receiver of a call to pay for it — enabling customers to make calls even when they have zero airtime.

The feature is a first for Zimbabwe and has already generated positive reactions on social media, with many users praising it as a simple but highly practical innovation. At a time when staying connected is essential, Reverse Calling offers a lifeline for customers who need to make urgent calls but are out of credit.

As Zimbabwe’s second-largest mobile network operator, NetOne continues to push innovative services as it competes for market share in a space long dominated by Econet.

Not New Globally, But New for Zimbabwe

While Reverse Calling is new locally, the concept has existed elsewhere in Africa for years. Vodacom South Africa introduced the service nearly two decades ago, MTN followed more than a decade ago, and similar offerings exist in Zambia and Kenya, where Safaricom launched its version in 2019.

Its arrival in Zimbabwe raises questions about why it took so long — possibly due to regulatory considerations. If that’s the case, it wouldn’t be surprising to see other local operators introduce similar services soon.

How Reverse Calling Works

Using Reverse Calling on NetOne is simple:

  • Dial 164 followed by the number you want to call.

  • If you’re using the country code, dial 164 followed by 263 and then the number.

Alternatively, if you try to make a normal call with zero airtime, NetOne automatically prompts you with the option to request a Reverse Call.

The recipient then hears a voice message asking whether they want to accept and pay for the call. If they accept, the call proceeds and they are billed at standard NetOne call rates. If they decline, the call simply ends and no charges apply.

Frequently Asked Questions

Can I make Reverse Calls to Econet or other networks?
No. Reverse Calling is a NetOne-only service and works exclusively between NetOne numbers.

How do I initiate a Reverse Call?
You can:

  • Dial 164 followed by the recipient’s number, or

  • Attempt a normal call with zero airtime and follow the voice prompt.

What does the recipient experience?
The recipient hears a voice prompt asking whether they want to accept and pay for the call. They can choose to accept or decline.

Are there any charges if the call is declined?
No. If the call is declined, neither party is charged.

What charges apply if the call is accepted?
The recipient pays NetOne’s standard airtime call rates. There are no additional or premium fees.

Does Reverse Calling work with voice bundles?
No. Reverse Calling does not work with voice bundles such as Khuluma or Dollar A Day bundles. Charges are deducted from airtime only.

Is there a limit to the number of Reverse Calls I can make?
NetOne has not officially announced any daily limits, although some restrictions may exist to prevent abuse.

Need Airtime? Buy NetOne Airtime Instantly on Paynow Topup

For customers who prefer to stay in control of their calls, NetOne airtime is also quick and easy to buy online via Paynow Topup.

You can purchase NetOne airtime instantly using EcoCash, OneMoney, Visa, Mastercard, and other supported payment methods by visiting:
https://www.topup.co.zw/mobilerecharge

Whether you’re topping up for yourself or someone else, Paynow Topup makes it simple, secure, and convenient.

Reverse Calling is a small feature with a big impact — especially in moments when communication matters most. Combined with easy access to NetOne airtime through Paynow Topup, customers now have more flexibility than ever to stay connected, even when airtime runs low.

It’s another example of how smart network features and seamless digital payments can work together to improve everyday experiences for Zimbabwean mobile users.