Africom Balance Inquiry – How to Do it
Wondering how to make an Africom balance inquiry? Wonder no more because, in this article, we are going to show you exactly how you can do that.
To check your Africom balance, you use their self-service portal at https://selfservice.ai.co.zw/. Alternatively, you can use their customer service number (+263) 08644400, dial 400 if you are using an Africom line or contact them on WhatsApp using (+263)008644066032 to be assisted by a customer service representative.
Africom is one of Zimbabwe’s Internet Access Providers (IAPs) which was established in 1995. They were one of the first companies to provide what was then a big innovation which was relatively affordable wireless internet connectivity through wireless dongles, WiFi routers.
Their suite of products includes internet and voice over internet services. During the late 2000s, they managed to capture a significant portion of the market with their mobile dongle service which offered a 2GB monthly cap.
At the time it was one of the cheaper and easy to access alternatives on the market. Since then, they have introduced a number of other services to their product portfolio. Seeing that they offer capped internet and voice services, you need to stay on top of things by monitoring usage. How do you check your balance on Africom?
How do I check my Africom balance?
The main and most convenient way of checking your balance on Africom is to use their self-service portal which can be found at https://selfservice.ai.co.zw/. When you get to the home page, click on the balance inquiry tab.
On this page, enter your Africom account number, press enter and you be shown your current balance.
If you are not online and want to access this information, there are a few other methods which you can implement. The first of these is to use their customer service number which is (+263) 08644400.
Have your account number ready and the rep will be able to check your balance for you. Alternatively, you can also reach them on their WhatsApp number which is (+263)008644066032.
The WhatsApp service works in a queue format. If the rep is late in responding, as may sometimes happen, do not send other messages trying to get their attention. What this only serves to do is push your query down the line meaning you will have to wait a little longer to get served. In this situation, patience truly does pay.
If you have an Africom phone, you can also reach customer service on 400. They will check your balance for you. All they need is your account number.
How do I buy airtime on Africom using EcoCash?
When it comes to recharging your Africom data, you can use recharge vouchers which are available for purchase in-store or at designated vendors. However, if you want to buy them using Ecocash, you can do so at https://www.topup.co.zw/buy-africom-vouchers-online
On our website, you can purchase Africom credit and pay using Ecocash, OneMoney, Zimswitch, Visa and MasterCard. If you are not online, you can also use our WhatsApp bot. To access this, save the number +263 864 4429 100 and access it using WhatsApp.
To make a purchase, enter the word “start” in the chat window and send. Follow the instructions and at the end of the process, you can pick your Ecocash number as a payment option.